Submit a detailed bug report
- Open Settings ▸ Help & Support ▸ Report a Bug.
- Select the bug type, severity, and platform, then describe what happened.
- Leave “Include device info” enabled so our engineers receive logs, then tap Submit.
Explore guides, workflows, and real-time fixes for everything from Dice Mode and Cloud Storage to translations, billing, and safety. Wakao’s support team is here whenever you need a hand.
Enter a keyword such as “Cloud Storage,” “Dice Mode,” “sign out,” or “notifications” to instantly filter the articles below.
Reach the team directly for account, billing, or urgent issues.
Report a bugSend logs and device info when something isn’t behaving as expected.
Report content or a userFlag inappropriate behaviour and keep the community safe.
Request a featureSuggest new modules or improvements that make activities easier.
Replay the tutorialLaunch the guided walkthrough to revisit every Wakao screen.
You can launch every support form from Settings ▸ Help & Support inside the Wakao app.
Need deeper detail? Expand a topic to view the latest answers. Search will highlight matching entries automatically.
Learn the basics of Wakao, Dice Mode, and onboarding.
Wakao is an AI-powered activity platform that helps people create, discover, and manage real-world experiences. Describe an idea and Smart AI builds the itinerary, modules handle chat, Cloud Storage, tickets, and translations, and Dice Mode lets nearby explorers join instantly.
Dice Mode surfaces activities near your location as swipeable cards. Each card now shows the host as First name + last initial for privacy, and translated descriptions are displayed by default. If you want the original language, open the activity details and choose View original text.
Open Settings > Help & Support > App Tutorial, tap Restart Tutorial, and the guided overlay will walk you through discovery, crewrooms, and the refreshed navigation flow again.
Fine-tune participation, modules, and content sharing.
Open Manage Activities, pick the event, and use the Participants tab to approve requests, promote co-hosts, or remove members. Everyone is notified automatically.
Wakao detects the host language and serves a translation immediately in Dice Mode and joined activity details. The Show original toggle only appears when you explicitly request it, keeping cards clean while still letting you access the source text.
Keep conversations organised and the community safe.
Every activity has its own chat. Crewrooms are persistent group spaces with threads and optional voice or video. Enable disappearing messages per conversation to auto-delete sensitive details after 24 hours, 7 days, or 30 days.
Use the in-app Report menu or submit the Help & Support > Report Content form with screenshots. Our trust and safety team triages urgent reports within 24 hours.
Control your profile, languages, and session settings.
From your Profile > Edit, update photos, bio, and interests. To change languages, open Settings > Language & Translations and use the new four-by-four bubble grid to choose up to three primary languages that scale to any screen size.
Go to Settings > Privacy to control profile visibility, hide past activities, limit direct messages, and toggle location sharing per activity. Secret or link-only events always remain hidden from public discovery.
Update to the latest Wakao version, then sign out via Settings > Help & Support > App Tutorial to confirm the new navigation flow. If you are still dropped back into Discovery, force close the app, reopen, and sign out once more. Contact support@wakaoapp.com so we can reset your session if it persists.
Open Settings > Account > Delete Account and type DELETE to permanently remove your data. Prefer a break instead? Choose Deactivate to hide your profile until you sign in again.
Manage premium plans and business collaborations.
Premium unlocks unlimited activity creation, advanced analytics, larger Cloud Storage quotas, priority support, and early access to new modules such as enhanced Dice Mode targeting.
Go to Settings > Premium > Manage Subscription. You will be taken to the App Store or Google Play billing page where you can change plans or cancel. Access continues until the current period ends.
Business Profiles showcase signature experiences, highlight modules, and run link-only offers. Email business@wakaoapp.com to onboard your brand and unlock analytics, promotions, and custom support.
Quick fixes for notifications, location, uploads, and performance.
Verify device GPS is on, grant Wakao "While in use" or "Always" location access, and confirm you have a stable internet connection. On Android, exclude Wakao from battery optimisation to keep the map service active.
Close background apps, ensure at least 1 GB of free storage, update to the latest release, and submit a bug report with logs if crashes continue.
Our support specialists respond within one business day—urgent safety or billing questions are prioritised.
support@wakaoapp.com
Monday–Friday · 9am–6pm Eastern
business@wakaoapp.com
Partnerships, venues, and brand activations
+1 (302) 445-8860
Request a call-back for account or billing support
Stay connected on every platform. Wakao is available on the web, iOS, and Android.